Privacy Policy

Introduction

NEOS Properties — Real Estate Consultancy LLC SPC ("NEOS Properties", "we", "us" or "our") respects your privacy and is committed to protecting the personal data you share with us. This policy explains what we collect when you use our website or enquire about a property, why we collect it, and the choices available to you.

By using this website or submitting an enquiry form, you agree to the practices described below.

Information We Collect

We only collect information that helps us respond to you properly:

• Information you give us — your name, email address, phone number, budget, preferred location and any message you include in an enquiry, callback request, brochure download or career application (including a CV, where you upload one).
• Information collected automatically — your IP address, browser type, device type, referring page, and the pages you viewed on our site. This is standard web-server and analytics data.
• Cookie data — small files stored by your browser that keep the site working correctly and help us understand which content is useful.

We do not ask for, and request that you do not send us, passport scans, bank details, card numbers or Emirates ID copies through the website forms.

How We Use Your Information

Your information is used to:

• Respond to your enquiry and share property options, brochures, floor plans and pricing.
• Arrange site visits, virtual tours and consultations.
• Send you project launches and market updates — only where you have asked to receive them.
• Assess job applications submitted through our Careers page.
• Improve the website, our listings and the quality of our advice.

Sharing & Disclosure

We do not sell your personal data. We share it only where it is necessary to serve you:

• Developers and their sales teams — when you ask us to reserve, book or receive detailed information about a specific project.
• Service providers — hosting, email, CRM and analytics providers who process data on our behalf under confidentiality obligations.
• Authorities — where disclosure is required by UAE law, regulation or a valid legal request.

Cookies

Cookies keep the site functioning (for example, remembering your filter selections) and give us anonymous usage statistics. You can block or delete cookies through your browser settings at any time; some parts of the site may not work as intended if you do.

Data Retention

We keep enquiry data for as long as needed to serve you and to meet our record-keeping obligations, and career applications for up to 12 months unless you ask us to remove them sooner. After that, data is deleted or anonymised.

Security

We apply reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security — but we do limit access to your data to the people who need it to help you.

Your Rights

You may ask us at any time to:

• Confirm what personal data we hold about you and receive a copy of it.
• Correct information that is inaccurate or incomplete.
• Delete your data, where we are not required to keep it.
• Stop sending you marketing messages — every email includes an unsubscribe option.

Third-Party Links

Our website links to developer websites, project brochures and social media pages. Once you leave our site, this policy no longer applies — we recommend reviewing the privacy policy of any third-party site you visit.

Children's Privacy

This website is intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with information, contact us and we will remove it.

Changes to This Policy

We may update this policy as our services or the applicable regulations change. The revision date at the top of this page always reflects the current version, and material changes will be highlighted on the website.